| 1. Can I send any message along with the gift ? |
| Yes! You can send message or any special instruction you want to convey to the recipient along with the gift you order through our site. You can include your message in the "Message" field, while filling in the shipping information. We convey customers message at the time of delivery with our delivery letter. |
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| 2. Do I have to pay anything extra as shipping and handling charges ? |
| All prices are inclusive of Shipping, Insurance and taxes if shipped within India, For International parcels, shipping charges are based upon the location. Customers have to bear octroi tax or any tax as applicable. |
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| 3. How do I place my order ? |
| It’ simple, just 3 easy steps:
1) Select the products that you wish to purchase & press the "Add to Cart" button.
2) Register and login before proceeding further.
3) Proceed to checkout and fill in all your billing & shipping details, mode of payment, etc. Enter message (if any) or any special instructions.
Choose the secured payment option that suite you best. You will be now taken to a secured page of our credit card processing company. A copy of the Invoice will be sent to you in your Inbox. Incase, you still have a problem you can send us your order with complete details (product code, shipping & billing details, mode of payment). |
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| 4. How do I Redeem Gift Certificates/ Promotion codes ? |
| Once you have selected a product that you wish to purchase, in the checkout page there is an option that says "Enter your Gift Certificate Code/Promotion code". Enter the code in the box, the value of the voucher/promotion code will be automatically adjusted & an invoice will be sent to you in your Inbox. Incase of any excess amount you can pay us the same by any mode of payment. (Kindly note only one voucher can be redeemed at a time). |
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| 5. How will you ship my merchandise ? |
| Upon Receipt of payment, products are shipped through Courier with fully insured to it’s ultimate destination. Each Jewelry is packed in elegant boxes, ideal for gifting, so as to insure that they withstand the vagaries of shipment. |
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| 6. What forms of payment do you accept? |
| We accept all major Credit Cards, Bank Transfer, Paypal and Demand Draft. |
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| 7. What is the shipping time for all Products? |
| Delivery time within India 3-5 working days and outside India 7-15 working days. |
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| 8. Where do you ship Jewelry? |
| We send Global deliveries, with Free shipping anywhere within India. International shipping charges are based upon location. You can club your purchases to save on shipping charges. |
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| 9. Why are your prices lower then a local Jewelry store? |
| All our products are offered directly from the Factory, hence the price you pay is the least. We do not have any Retail stores thus avoiding all the additional overheads like inventory costs, wholesale & retail margins, which are indirectly passed on to the Customer. |
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